OneCall - Making Mobile Communication More Intelligent


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Training Site for OneCall's Mobile Manager service

 

Step Three — Expanding Your Options

This section of the tutorial covers the following:

  • Advanced Extensions and Screening
  • Announcements (Greetings)
  • Call Manager
  • Setting Up Weekly Schedule
  • Always-On Conference Calling
  • Reserved Conference Calling
  • On-the-Fly Conferencing
  • Remote Call Transfer
  • Call Connection

Advanced Extensions

Along with the Basic Extensions outlined in the previous section of this Tutorial, Mobile Manager provides the use of up to 95 total extensions. OneCall recommends grouping your extension selections as follows:

When Extension 10 is invoked, callers touch 0 to reach you at "HOME"
11-19 should be used for "HOME" related extensions whether that be forwarding to a summer home, or using another screening process to come to your "HOME"

When Extension 21 is invoked, callers touch 0 to reach you at "OFFICE"
22-29 should be used for "OFFICE" related extensions whether that be forwarding to a different office, or using another screening process to come to your "OFFICE"

When Extension 31 is invoked, callers touch 0 to reach you on your "CELL"
32-39 should be used for "CELL" related extensions whether that be forwarding to a different cell, or using another screening process to come to your "CELL"

When Extension 70 is invoked, callers must leave a voice message.
Extension 79 can be used with an alternate greeting, perhaps vacation, or when you are at a closing, etc.

Screening Your Calls

Calls can be screened in three ways:

  1. Urgency Screen
  2. Voice Screen
  3. VIP Screen

Urgent Screening

Receive urgent calls only. When prompted, your callers touch 0 to indicate the call is urgent.
Mobile Manager attempts to forward urgent calls to you. All other calls go to voicemail.
This is the standard OneCall Mobile Manager screen, on extensions 10, 21 and 31.

Voice Screening

Receive in advance the name of the caller and purpose of the call so you can choose from these options:

  1. Touch 1 to accept the call
  2. Touch 2 to send the caller to voicemail
  3. Touch 3 to send the caller away
  4. Touch 4 to listen to the caller's name again
  5. Touch 6 to transfer the caller to another phone number
  6. Touch 7 to tell the caller to never call back

Private Code Screening

Receive calls from persons with your private code. Callers enter your private code during your greeting. Mobile Manager attempts to forward private calls to you. All other calls go to voicemail. This screen must be established by Customer Service.

NOTE: Go to CALL MANAGER to create new extensions using these screens. See Instructions in STEP 3, CALL MANAGER.


 

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