OneCall - Making Mobile Communication More Intelligent


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Training Site for OneCall's Mobile Manager service

 

Step Three — Expanding Your Options

Call Manager

Call Manager allows you to modify or create new extensions via the Web.

Call Manager Highlights:

  • Quickly modify any information within any of your extensions.
  • Create additional extensions for a wider variety in managing your calls.
  • Preview a greeting before activating an extension.
  • Create a Weekly Schedule that automatically directs calls according to the time of day and day of the week.
  • View all of your pre-configured extensions and any new extensions you setup.

Tip: Your Call Manager is a great place to visually see how your calls are being directed and to modify extensions as needed.

By Web:

Modifying Extensions:

  1. From the Call Manager, click Modify Extension.
  2. Click the "Modify" button associated with the extension you wish to modify.
  3. Make the desired changes.
  4. Click the "Save" button.

Reviewing an Existing Extension:

  1. From the Call Manager, click Modify Extension.
  2. Click the "Review" button associated with the extension you wish to review.
  3. A new window will open which explains the details of the specific extension.

Creating a New Extension:

  1. From Call Manager, click Create Extension.
  2. From either the Recommended or Full list, select the type of extension you wish to create.
  3. Select an extension number.
  4. Enter a name for the extension.
  5. Enter the specific information required for that extension.
  6. Click Save.


 

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