OneCall - Making Mobile Communication More Intelligent


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Training Site for OneCall's Mobile Manager service

 

Step Two — The Basics

Managing Voicemail

Your Mobile Manager comes equipped with built-in voicemail. You may access your voicemail messages from any touch-tone phone or the Web. You may:

  • Listen to, save, or delete voicemail via the phone or web.
  • Instantly call back anyone who has left you a message without dialing a phone number.
  • Forward voicemail via email.
  • Forward voicemail to other co-workers or groups of co-workers who also have Mobile Manager voicemail.
  • Download voicemail to your computer for later listening.

How to Play a Message:

By Phone:

To listen to voicemail over the phone:

  1. Dial your Mobile Manager number.
  2. Enter your PIN.
  3. Touch 1 to listen to messages.
  4. Follow the instructions to listen to, save, delete and forward messages. For example, you can press 3 to move a message to the played queue (stored for 60 days), or 2,5 to delete it.

Note: You may touch 9* to call the person back who has left you a message. You may touch ## to rebound back to your Mobile Manager when finished with the call.

By Web:

To listen to voicemail via the Web:

  1. Once logged into your account, click on the voicemail services button on top of the page.
  2. Click the Play VM button associated with the voicemail you wish to listen to.

How To Give a Copy of a Message to an Associate:

  1. From inside your Mobile Manager number, press 1 to play your message.
  2. At the conclusion of the message, press 6,1 to forward a copy.
  3. Enter the group number (only 4 digits) or Mobile Manager number (all 10 digits) of the person you wish to receive this message.
  4. Upon hearing the name of the person and confirming it to be the right person, press 1 to accept your entry.
  5. You can then add another group number or Mobile Manager number to send a message to, or press * to begin recording.
  6. At the conclusion of your introduction, press * to send it.

Forwarding Voicemail to Email Addresses

From inside your account, by computer:

  1. Listen to the voicemail you wish to forward to ensure it is the correct one.
  2. Enter email address (you can send a voicemail to up to 10 email addresses each separated by a semi colon).
  3. Click 'Continue.'
  4. Complete the cover sheet.
  5. Complete the cover sheet.
  6. Click Send button

Messaging Between Mobile Manager Users

  1. From inside your Mobile Manager number, press 6.
  2. Enter the Mobile Manager number (all 10 digits) followed by #.
  3. Upon hearing the name and confirming it to be the right person, press 1 to accept your entry.
  4. Add another number to send a message to, or press * to begin recording.
  5. When finished recording, press * to send.

If you wish to message an associate by name instead of number:

  1. From inside your Mobile Manager number, press 6.
  2. Touch 6# to dial by name.
  3. Enter the full last name of the person you wish to message with, followed by #. Follow instructions.
  4. Upon hearing the name and confirming it to be the right person, press 1 to accept your entry.
  5. Add another name to send a message to, or press * to begin recording.
  6. When finished recording, press * to send.

Navigating Through the Played and Unplayed Queues

  • Press 1 to play your messages
  • * = Moves forward in a message
  • # = Moves backward in a message
  • Press 3 to move messages from one queue to another (i.e., You can save messages by pressing 3. The 3 key moves messages from the unplayed queue to the played queue and back again.)
  • Press 5 to navigate down through your list of messages in either queue.
  • Press 7 to navigate up in either queue.
  • Press 1 to be in the unplayed message queue, then 55 to get to the played queue.
  • From anywhere in either queue, press 77 to go to the beginning of messages (unplayed queue).

Group Messaging

Group Messaging allows you to forward voicemail messages from one Mobile Manager user to another. If there are many people within your company who have Mobile Manager voicemail, you can create lists to send broadcast and forwarded messages. With Group Messaging, you can:


  • Forward voicemail messages to groups of people
  • Create and send broadcast messages to groups of people
  • Quickly and easily create and manage group list via the Web
  1. From inside your Mobile Manager number, press 6.
  2. Enter the group number (4 digits) followed by #.
  3. Upon hearing the group number and confirming it to be the right group, press 1 to accept your entry.
  4. Add another group number to send a message to, or press * to begin recording.
  5. When finished recording, press * to send.
  1. From inside Your Mobile Manager number, press 1 to play your message.
  2. At the conclusion of the message, press 62 to reply.
  3. Record your response.
  4. At the conclusion of your response, press * to send it.
  1. Click the Call Manager tab.
  2. Select Group Manager button.
  3. Click Create Group.
  4. Enter a unique Group Number (used when sending message via the phone).
  5. Enter a unique Group Name (used when sending message via the Web).
  6. Enter a Description for this group (optional).
  7. Enter the Mobile Manager phone number, or first and last name, of the first person to be added to the list.
  8. Determine if this person is an Administrator (able to modify this list) and/or a Sender (able to send messages to this group) and/or a Recipient (only able to receive messages).
  9. Click Add.
  10. Repeat steps 7, 8 and 9 until all members of the group have been added.


 

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