OneCall - Making Mobile Communication More Intelligent


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Training Site for OneCall's Mobile Manager service

 

Step Two — The Basics

Managing Faxes

Your Mobile Manager can act also as your fax machine for incoming faxes. Callers send faxes to your Mobile Manager number which recognizes the call as a fax, and subsequently stores it for you. You may then access the fax from any touch-tone phone or via the Web.

Faxing Highlights:


  • Forward received faxes to any fax machine via the phone or web. .
  • View faxes online, via your Web account, in a variety of formats (TIFF, JPEG, .PDF).
  • Forward received faxes to any email account as an attachment or link (.PDF format).

By Phone:

To forward a fax to a fax machine using the phone:

  1. Dial your Mobile Manager number.
  2. Enter your PIN over the greeting.
  3. Touch 3 to access faxes.
  4. Follow the instructions to forward all faxes, individual faxes, or access a fax status report to a specific fax machine or list of fax machines.

Note: You may store a fax forwarding number by touching 8 for User Options, then 4 for forwarding numbers. Then touch 3 to add your fax number. This number then becomes your 'default fax number.'

By Web:

To View a Fax via the Internet:

  1. Once logged in to your account, click on the fax button on the left of the page.
  2. Click the icon representing the format in which you wish to view your fax (.PDF, JPEG or TIFF).

Receive faxes on your Smart Phone Click Here

How to Save Faxes To Your Computer

From inside your Account by computer:

  • Always open your faxes as TIFF or PDF files.
  • Right click on the fax you wish to save.
  • Select the file into which you wish to place the file (transaction file by address perhaps).
  • Change the name of the file from numbers to something meaningful.
  • Click Save.
  • You can also click on the save icon in the AlternaTIFF toolbar (upper left), or the save icon in the PDF format.
  • Select the file into which you wish to place the file (transaction file by address perhaps).
  • Change the name of the file from numbers to something meaningful.
  • Click Save.

Forwarding Faxes via the Web

From inside your Account by computer:

  • View the fax you wish to forward to ensure it is the correct one.
  • Close it and click Forward arrow button to forward.
  • Select how you wish to forward this fax, as an attachment or link (If you send it as a link, you must keep the fax in your account until the receiver has viewed the fax. If you delete the fax, the link is broken.)

To Fax Number:

  • Enter the fax number (you can add up to 10 numbers separated by semi-colons).
  • Click Continue.
  • Complete cover sheet.
  • Click Send button.

To Email:

  • Enter email address (you can send a fax up to 10 email addresses each separated by a semi colon).
  • Click Continue.
  • Complete the cover sheet.
  • Select delivery method. Choose between Link JPEG, .PDF or TIFF attachment. (Consider sending faxes by email as a link. Some large files may be rejected due to lack of capacity in the recipient's email account. When sent as a link, you must save a fax in your account until the recipient has viewed it. Discarding the fax from your account breaks the link.)
  • Complete the cover sheet.
  • Click Send button.


 

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