OneCall - Making Mobile Communication More Intelligent


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Customer Service — 1-877-880-0055


Training Site for OneCall's Mobile Manager service

 

Step One — Getting Started

Logging In

You can access your Mobile Manager's features from almost anywhere. Using your new 10-digit Mobile Manager phone number and the PIN you selected, you can access your new service through any touch-tone phone or through the Internet.

When you access your account via the Internet, remember that Mobile Manager by OneCall is powered by AccessLine; therefore, your online account is essentially powered by AccessLine too. Your online account is located at www.accessline.com/onecall.

By Phone:

  1. Dial your Mobile Manager number.
  2. Enter your temporary PIN when instructed to do so.
  3. You will be prompted to put in a new PIN and to record your Name (used for forwarding voicemail). It is important to complete these actions prior to taking calls.
  4. Once your PIN is accepted, you are automatically placed into your account and will have access to its many features.

By Web:

  1. Go to www.accessline.com/onecall.
  2. In the Number field in the upper right, enter your 10-digit Mobile Manager number (dashes aren't necessary).
  3. In the PIN field, enter your numeric PIN.
  4. Click "Log In."

    Once your PIN is accepted, you are automatically placed into your account and will have access to its many features. However, you will still need to record your name and an introductory greeting.

Creating and Changing Your PIN

When you first log into your service, you will be prompted to change your PIN from the temporary PIN you were provided, as explained above. You also can change your PIN any time you wish, by following the instructions below.

Your PIN must be between 6 and 10 digits and cannot start with 0. Also, the system will not allow a PIN that uses repeating numbers such as 222222 or an easily recognized pattern such as 123456.

Tip: If you have a favorite PIN that is fewer than 6 digits — for example a more traditional 4-digit number such as 8123 — then simply add 00 to make it 6 digits: 812300.

By Phone:

  1. Dial your Mobile Manager number.
  2. Enter your PIN over the greeting.
  3. Touch 8 for User Options.
  4. Touch 7 to change your PIN and follow the instructions.

By Web:

  1. Click the Personal Info tab.
  2. Select Change PIN.
  3. Enter your current (temporary) PIN.
  4. Enter your new PIN.
  5. Re-enter you new PIN.
  6. Click Ok.

Overview of Prompts

As you go through this Tutorial you will quickly see that Mobile Manager is much more than voicemail. What's more, Mobile Manager gives you the ability to access most of your many options right from inside your account. Your will learn more about these in this Tutorial, but for now, here is an overview of the prompts you will hear each time you dial into your account:

  • Touch 1 to listen to voice-messages
  • Touch 2 to direct your call (Find-Me-Follow-Me)
  • Touch 3 to access your fax messages
  • Touch 6 to send a voice message (Messaging between associates)
  • Touch 8 for user options (Change things like greetings)
  • Touch 9 to make a call (Call anyone in the USA by touching 9)
  • Touch 0 to get recorded help
  • Touch 00 to get customer service


 

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